Shipping Policy

Last updated: 1-16-24

Thank you for shopping at TrueWirelessGems. We want to ensure a smooth and transparent shopping experience, so please take a moment to review our shipping policy.

Processing Time:

  • Orders are typically processed within 3-7 business days (excluding weekends and holidays) after payment confirmation.

Shipping Rates:

  • Shipping charges are calculated based on the weight of your order and the destination. You can view the shipping charges before completing your purchase at the checkout.

Shipping Methods:

  • We offer several shipping methods to meet your needs. The available options will be presented at the checkout.

Estimated Delivery Time:

  • The estimated delivery time depends on your location and the shipping method chosen. Please note that delivery times may vary, especially during peak seasons.

Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the provided information.

International Shipping:

  • We currently offer international shipping to [list of countries]. Please note that international shipments may be subject to customs duties and taxes, which are the responsibility of the recipient.

Incomplete or Incorrect Addresses:

  • It is the responsibility of the customer to provide accurate and complete shipping information. We are not responsible for orders with incorrect or incomplete addresses. Additional shipping charges may apply for orders that need to be re-shipped.

Lost or Stolen Packages:

  • TrueWirelessGems not responsible for lost or stolen packages. Please ensure that the shipping address provided is secure.

Shipping Delays:

  • While we strive to meet estimated delivery times, shipping delays may occur due to unforeseen circumstances such as weather conditions or customs clearance. We appreciate your understanding in such situations.

Contact Information:

  • If you have any questions or concerns about your order's shipping status, feel free to contact us on our Social Media's such as Instagram and Tiktok. Thank you for choosing  TrueWirelessGems!